General

What is a Certified Pre-Owned (CPO) device?

CPO Device, also known as original second-hand device.

Each of our device goes through a 32-Step Test Process to ensure that all our mobile devices are 100% functional before it is sold to you and each device comes with a 1-month warranty.

The aesthetic appearance of the CPO Device has light scratches on the body and screen that may be visible from more than 8 inches away.

Blancco Test : https://www.blancco.com/

What are the differences between refurbished and used devices?

Buying an untested used device comes with the risk that it might not work properly.

At CompAsia, our devices are tested and genuine second-hand devices.

We test to ensure that each device is 100% functional before it is sold to you.

What is the difference between Excellent and Fair grading?

Excellent
It might appear lightly used with few scratches and blemishes around the corners and charging ports.

Fair
It will show signs of use, and you may find several noticeable scratches, blemishes, and dents. It might be more noticeable than that of Excellent device, especially at the corners and around charging ports.

*The cosmetic grading only refers to the aesthetic appearance of the product. All our products have been fully tested and are 100% functional.

What is the battery health for the device?

All devices are guaranteed to have battery health ranging from 80-100%

Devices will be allocated according to stock availability. Therefore, customers currently do not have the option to select devices with specific battery health.

Where is the device from?

We source our devices globally from various countries. Devices are allocated at random to customers depending on stock availability. Therefore, customers do not have the option to choose sets from specific countries/regions.

Does it come with any warranty?

Yes! All devices are covered for a period of one (1) month from the date of sale.

There is also an option to purchase Extended Warranty or Replace Plus with 6/12 months coverage *depending on device model

Do you do repairs?

We only provide repair services for devices purchased from us.

The warranty on the device should still be valid.

Are the charger and cable original?

No, we only provide a compatible cable

This cable does not come with a warranty.

All mobile devices will come with a charging cable.

Can I trade-in my phone?

Yes, you can.

Follow the simple steps here for an instant price check on your phone.

If you are agreeable to the price and would like to sell your phone, our staff will come to your house to collect your phone and pay you cash on the spot.

How can I check my order status?

An email will be sent once your order has been dispatched.

You can check your email or visit our website to check its status with your registered email account.

Please note: If you do not receive our email confirmation, please look into your SPAM/JUNK mailbox.

Shipping & Service

Where do you deliver to?

We deliver to most places nationwide.

How long will it be until I receive my order?

It will generally take 1-2 working days from the date of purchase, for us to process and ship out your order. Delivery time will vary depending on the courier service.

However, during peak seasons, some delays can be expected.

My shipment has not arrived yet and it’s passed the estimated arrival date. What should I do?

Please contact our customer support team and provide your invoice or order number to check the status.

My shipment is damaged. What can I do?

We are really sorry to hear about that. Please provide your invoice or order number so that we can check with the courier service.

Also, we will be arranging for a pick-up for the item to the shipping address you provided to collect the item back. We will ship a replacement device to you as soon as possible.

I received the wrong item. What can I do?

We’re really sorry to hear about that. Please provide your invoice or order number so that we can check the order.

We apologize for the mistake and we will investigate this.

We will send out the correct device as soon as possible.

Do you ship internationally?

Unfortunately, we only ship domestically within Thailand.

I did not receive my shipping number, can I have it?

An email will be sent once your order has been dispatched.

You can check your email or visit our website to check its status with your registered email account.

Please note: If you do not receive our email confirmation, please look into your SPAM/JUNK mailbox.

Warranty

What does the warranty cover?

We warrant the product against defects in materials and workmanship under normal use.

However the warranty will be voided if there are obvious signs of physical damage and/or accidental damage.

Cosmetic wear and tear is also not covered. Also, any kind of water, liquid or moisture damage will void your warranty.

How long is my warranty coverage?

Devices come with a standard 1 month warranty.

If you purchase Extended Warranty (6/12 months), it does not mean 1 month + 6/12 months. It simply means the 1 month coverage is extended to 6/12 months.

The same terms apply to Extended Warranty under promotion (if any).

Does modifying the software void the warranty? (Jailbreak/Root)

Yes, modifying the software by either jailbreaking or rooting your device will void the warranty as this will open up the device to security risks.

I bought this device x days ago and there’s an issue. Can I make a warranty claim?

Yes definitely. Please provide your invoice or IMEI number for us to verify and process the warranty claim.

How do I check my remaining warranty period?

You may inquire/submit a service request by emailing us at support-th@compasia.com or contact us via Line Official: @compasia

What happens in the events of a successful warranty claim?

We will either:

- Repair the hardware defect at no charge
- Exchange the product with another original second hand product of an equivalent value

Replace Plus

What is Replace Plus Plan?

Replace Plus Plan is an after-sales service for 1-1 device swap program offered to customers that have purchased our CPO Devices which allows you to swap your device for any reason.

Alternatively, click here to find out how Replace Plus works!

How do I check my remaining device swap period or submit a Service Request?

You may inquire/submit a service request by emailing us at support-th@compasia.com or contact us via Line Official: @compasia

Replace Plus Service Coverage

6-month Service Tenure entitled 1 time Swap Request

12-month Service Tenure entitled 1 time Swap Request

Any fees payable for the program’s subscription?

You can opt for a 6 months or 12 months subscription plan, the subscriptions fees to be paid in lump sum upon enrolment.

Upon your request for a replacement, there will be an applicable service request fee payable at the time of the service request, which is based on the retail price of your mobile device.

The payment is payable directly to CompAsia, the Replace Plus service provider.

Program & service fee can be found here.

Is there any contract period for Replace Plus?

Yes, duration of the contract period, which is either a 6-month or 12-month term.

Replace Plus Service Fee to be paid (before Swap Arrangement)

T1 Device (RRP) Retail Pricing THB1-THB5,000 | Service Request Fee THB480

T2 Device (RRP) Retail Pricing THB5,001-THB10,000 | Service Request Fee THB1,600

T3 Device (RRP) Retail Pricing THB10,001-THB16,000 | Service Request Fee THB2,800

T4 Device (RRP) Retail Pricing THB16,001-THB24,000 | Service Request Fee THB4,000

T5 Device (RRP) Retail Pricing THB24,001-THB32,000 | Service Request Fee THB5,200

T6 Device (RRP) Retail Pricing Above THB32,000 | Service Request Fee THB6,400

Where can I enroll for Replace Plus Plan

You can enroll for Replace Plus Plan upon purchasing CompAsia’s CPO Device here on compasia.co.th.

Is there any hidden cost?

There is no hidden cost.

All costs of subscriptions fee and service request fee are clearly stated in Replace Plus registration form/addendum and Customer’s Terms and Conditions.

Who are eligible to subscribe to the Replace Plus Plan?

This Replace Plus Plan is offered to all Thailand citizens above 18 years old who purchased a CPO Device from CompAsia E-Commerce website.

The mobile devices are already covered under the manufacturers' warranty. Why should I sign up for Replace Plus Plan?

Warranty programs typically cover manufacturers’ defects only. Replace Plus allows you to replace your CPO Device for any reason locally.

Atome

Atome คืออะไร?

Atome เป็นแอปมือถือที่ให้คุณ "ช็อปตอนนี้ จ่ายทีหลัง" โดยให้คุณแบ่งจ่าย 3 งวดเท่า ๆ กันในเวลา 2 เดือน สามารถดาวน์โหลดแอปมือถือและใช้งานได้ฟรี: Atome ไม่คิดดอกเบี้ยหรือค่าธรรมเนียมบริการใด ๆ หลังจากดาวน์โหลดแอปมือถือของเราและตั้งค่าบัญชีแล้ว ให้สแกน Atome QR โค้ดเพื่อจ่ายเงินเมื่อคุณอยู่ที่ร้าน หรือเลือก Atome เป็นทางเลือกการจ่ายเงินเมื่อคุณอยู่บนเว็บไซต์ร้านค้า โดยในวันที่ซื้อ คุณจ่ายเพียง 1 ใน 3 ของยอดทั้งหมดในครั้งนั้น การชำระเงินครั้งที่ 2 จะครบกำหนดในอีก 30 วัน และครั้งที่ 3 จะจ่ายในเดือนถัดไป

ฉันมีสิทธิ์ใช้ Atome ได้หรือไม่?

เพื่อใช้บริการนี้ คุณต้อง:
- มีอายุ 20 ปีขึ้นไป
- ปัจจุบันอาศัยอยู่ในประเทศไทย
- มีเบอร์โทรศัพท์มือถือที่ลงทะเบียนด้วยบัตรประชาชนไทย กับผู้ให้บริการโทรศัพท์ของคุณ
- มีบัตรเครดิต หรือ บัตรเดบิตที่ออกในไทย

ฉันจะจ่ายเงินโดยใช้ Atome อย่างไร?

หลังจากดาวน์โหลดแอปมือถือของเราและตั้งค่าบัญชีแล้ว ให้สแกน Atome QR โค้ดเพื่อจ่ายเงินเมื่อคุณอยู่ที่ร้าน หรือเลือก Atome เป็นทางเลือกการจ่ายเงินเมื่อคุณอยู่บนเว็บไซต์ร้านค้า

Atome ปกป้องข้อมูลส่วนบุคคลของฉันหรือไม่?

ใช่ การซื้อสินค้าด้วย Atome เป็นประสบการณ์ช้อปปิ้งที่ปลอดภัยและมีการรักษาความปลอดภัย และการตรวจสอบระบบอย่างเข้มงวดและสม่ำเสมอ ดูข้อมูลเพิ่มเติมได้ที่ การปกป้องข้อมูลส่วนบุคคล ในข้อตกลงและเงื่อนไข และนโยบายความเป็นส่วนตัวของเรา

ดูเหมือนว่ามันดีเกินจริง มีอะไรซ่อนเร้นหรือไม่?

เรารู้ว่ามันดูไม่น่าเชื่อเลย แต่ไม่มีอะไรซ่อนเร้นจริง ๆ ค่าใช้จ่ายเดียวที่อาจเกิดขึ้น (นอกเหนือจากราคาสินค้า) คือค่าธรรมเนียมการจ่ายล่าช้าในอัตรากำหนดตายตัวที่จะไม่เพิ่มขึ้นแน่นอน